An internal application which allows performance tracking for hospitals within THR’s network.
The Problem: THR has a vast network of hospitals across Texas, each with their own tracking system and no centralized overview into the data.
The solution: Create one tool that would uniformly track performance at each hospital and allow managers at all levels to see permissioned performance data.
- Challenging structure. The app had to allow for the highest levels of management to see data at the top as well as for them to dig through 4 levels of the org chart – c-suite, area performance, hospital performance, division performance
Solution: Work closely with Subject Matter Experts at all levels to understand the hierarchical structure as they see it. Find the commonalities in the structures and build out a common user flow. This helped us understand that we needed a combination of navigation techniques that, although complex, would be logical and user-friendly.
Users: Executives, Division Managers, Hospital Managers, Department Managers
- User Interviews – Individual and Group
- Journey Mapping
- Wireframes, Comps, Prototypes
- Iterative design: discovery, design/build, and review
- Sr. Product Designer (Me)
- 1 UX Researcher
- 1 Project Lead
- 1 Front-end Developer
- 1 Graphic Designer
Physical Whiteboard for Project
Wireframe for Chart View
Wireframe for Chart View (Alt.)
Mock-up Chart View
Wireframe for Table View
